Team Coordinator

Location: Beeston

Postcode: NG9 1LA

£29,800 p/a

Permanent - Full Time

Closing date - January 31, 2025

The role

Team Co-ordinator

£29,800 Beeston, Nottingham

About Us

Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live.With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.

This role

As a Team Co-ordinator you will support your compliance team to deliver excellent compliance performance and smooth day to day repairs service to residents and front-line staff.

Your role will include, answering the phone, supporting your manager in compiling reports and monitoring KPIs and dealing with day-to-day queries from front line staff, ensuring they are routed appropriately within the team. You will also co-ordinate complaints allocated to the contractors.

You will work closely with the team, with contractors and have some contact with residents usually on the telephone. Your role will be flexible and you may be asked to complete a range of administrative tasks to help us deliver the services that the team is responsible for. You may also be asked to help support other compliance teams where required.

Key Responsibilities

Monitor progress on contractor complaints turnaround and to support the team to manage a quick turnaround of enquiries
Provide the head of Compliance and Contract Managers with business and performance data
Organise meetings and events as required, including drafting agendas, booking rooms and refreshments, collecting visitors and typing minutes.
Provide support for Contract Officers who are out of the office or on leave, or who need general assistance with a large project
Support the team to manage the work of contractors e.g rebooking compliance or repair appts and escalating appropriately where necessary
Undertake any other administrative and clerical tasks for the teams as necessary
Support the business with designing and implementing training and be the point of contact for technical queries

What you'll need to succeed

Experience of developing and running administrative systems and procedures
Experience of managing conflicting priorities in a busy office environment
Take responsibility for your own learning and development
Excellent PC skills including Microsoft Word and Excel, email, and calendar systems
Experience of effectively managing multiple tasks in a busy environment
A self-motivated, ambitious team player who is capable of managing their own time.
Experience of taking minutes and administration

What you need to do now

If you're interested in this role, take a look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV.

Please note: we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:

28 days annual leave plus 8 bank holidays (pro rata for part time) per year
2 volunteering days per year for things like helping out in local communities
An additional ‘Beliefs day’ once a year to have an extra a day off
Supported family friendly approach with extended parental leave
Enhanced pension with matched contributions of up to 9%
Option to buy or sell up to 5 days annual leave per year
Life assurance cover 3 x your salary
Cycle2work scheme
Hybrid Working - Dependent on job role and department
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
Access to extensive learning and training opportunities with Wisebox platform
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued.

Our Networks groups are:

Gender
Ethnicity
LGBTQ+
Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Download documents

Occupational Requirements.docx

Team Coordinator.docx

MTVH Overview and Benefits_JB_final_v4.pdf